Marro’s Professional Hair & Beauty

ABN 14 356 624 026
Last updated: 23/02/2026

Marros Professional Hair & Beauty (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy outlines how we collect, use, store and disclose personal information when you visit our salon, book appointments, purchase products online, or interact with our website.

1. What Information We Collect

We may collect personal information including:

• Name
• Phone number
• Email address
• Billing and shipping address
• Payment details (processed via third-party providers)
• Appointment history
• Purchase history
• Consultation records, including colour formulas, preferences and allergy information
• Marketing preferences
• IP address and website usage data

Consultation records, including allergy or sensitivity information, are collected to ensure safe and appropriate service delivery.

2. How We Collect Information

We collect personal information when you:

• Book an appointment (online or in salon)
• Purchase products via our website
• Subscribe to our email or SMS communications
• Contact us
• Visit our website

3. Why We Collect Your Information

We collect and use personal information to:

• Provide hair and beauty services
• Maintain consultation and service records
• Process online orders and payments
• Arrange shipping or click and collect
• Send appointment confirmations and reminders
• Provide customer support
• Send marketing communications (where consent is given)
• Improve our services and website

4. Payments & Buy Now, Pay Later Services

Online payments are securely processed by third-party providers including:

• WooPayments / Stripe
• Afterpay
• Klarna

We do not store full credit card details. Payment providers handle payment information in accordance with their own privacy policies.

5. Booking & Salon Software

We use Kitomba for booking and salon management. Information provided during booking or consultation may be securely stored within this system.

6. Marketing Communications

If you opt in, we may send marketing communications via email or SMS.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided.
You may opt out of SMS communications by replying STOP or contacting us.

We comply with the Spam Act 2003 (Cth).

7. Website Analytics & Cookies

Our website uses cookies and tools such as Google Analytics to improve website performance and user experience. You may disable cookies through your browser settings.

8. Disclosure of Personal Information

We may disclose personal information to service providers where necessary to operate our business, including:

• Payment processors
• Shipping providers
• IT and website hosting providers
• Booking and marketing software providers

We only disclose information as required to provide services or comply with legal obligations.

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure.

10. Access & Complaints

You may request access to or correction of your personal information by contacting us at:

[email protected]

If you believe your privacy has been breached, you may lodge a complaint with us or contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.